I'm not sure how long our fridge has been broken, but a few weeks ago we noticed that our ice cream had melted and refroze in a different shape. Also, my milk has been going bad a couple days prematurely. So, I submitted a maintenance request and they replaced a couple things on our fridge. So, while I'd gotten used to our cool water in the fridge, now the water is really cold. Anyway, I'm glad that's taken care of.